FAQ

Frequently asked questions about our products, ordering and shipping.

 

    •  Q. What is the best way to store Nutcrafter Creamery cheese?
    • A. As a general rule, all of the cheezes will keep for 30 to 60 days under refrigeration and unopened; the “best by” date is stamped on the back of each box, and differs according to the cheese. If you want to keep your cheese longer, however, you can always freeze them. The cheezes that are best kept in the refrigerator are all the "aged" ones, which will continue to age and become firmer over time. While freezing will not affect quality, your cheeze won’t improve in flavour or texture either (in other words, it will remain unchanged). The Essential and the Indulgent freeze beautifully, which helps if you are going to travel with them. If you plan to keep them for longer than the recommended shelf life, it’s a good idea to place them in the freezer. While all Aged cheezes can be frozen, it’s best just to keep them refrigerated and consume them within their shelf life.
    • Q. What cultures do you use? Are they vegan?
    • A. We use a proprietary mix of live cultures that obviously do not contain any animal products. Yes, they are vegan! 
    • Q. When will my order ship?
    • A. Nutcrafter Creamery ships throughout UK except the Channel Islands only on Mondays, Tuesdays, and Wednesdays of the week following the order date. Orders placed before Friday at 16:00 will be sent out the following Monday, Tuesday or Wednesday. Orders placed after Friday at 16:00 will be shipped the second Monday, Tuesday and Wednesday (the exact day of shipping depends on your location). Scenario 1: your order arrives at 15:59 of 04/09/15. It will be shipped on Monday 07/09/15. Scenario 2: your order arrives at 16:01 of 04/09/15. It will be shipped on Monday 14/09/15. Once your items have left our building you will receive an email notification. The courier will not require a signature to complete your delivery. Items are perishable and should be refrigerated upon arrival.
    • Q. How much do you charge for shipping?
    • A. We charge £5.20, for orders up to £150 and we charge £7.20 for orders above £150.
    • Q. Why shipping is so expensive?
    • A.  We are put off by shipping charges ourselves but for an artisanal business as ours the alternative is to go back to the old economy and stop selling online. We are not great distribution and for that matter we are not even industrial vegan brands. We don’t have a plant, we have a workshop and cheese is handcrafted. Once ready, the product is shipped refrigerated (which carries a high packing cost) and we ship with a 48 hours courier. The hope is that our numbers will grove and in the future we will be able to access better shipping rates.
    • A. We charge £5.20 for orders up to £50. We charge £6.20 for orders above £50 and up to £150 and we charge £7.20 for orders above £150
    • Q. I left my cheeze in the refrigerator for a little longer than recommended. I noticed a fluffy white spot of mould. Can I just scrape it off and still eat it?
    • A. Yes. White mould is not harmful, and is in fact the mould used for Brie and other bloomy rind cheeses. It is primarily an aesthetic concern. 
    • Q. Can I enclose a gift message with my order?
    • A. We appreciate your patience as we work to make this an option through our website. If you would like to include a gift message with your order, please email info@nutcrafter.co.uk with your order number and personalised message. We will be sure to pass the message along! 
    • Q. Can I purchase a gift card?
    • A. No, we do not have gift cards available for sale but we will implement them in the future.
    • Q. I want to buy a large amount of your cheeze for an upcoming wedding/anniversary/fundraiser. Would I be able to get a discount if I buy above a certain amount?
    • A. If you have a caterer or someone with a resale license, please have them order our products by contacting us directly at sales@nutcrafter.co.uk.
    • Q. Can I franchise a Nutcrafter Creamery in my area or be a distributor for my local stores?
    • A. Right now, we do not have a franchise plan in place. But we’re tickled pink you asked!
    • Q. Do you give tours of your Creamery?
    • A. We are not planning to build a retail storefront right now, but we are planning on scheduling tours and classes on certain days. Keep checking our Facebook page for announcements when this program starts.
    • Q. Are you hiring?
    • A. If you are interested in employment, please send a resume and cover letter to hire@nutcrafter.co.uk.
      • Q. Will you have a cookbook or place on your website recipes using your products?
      • A. Nop, not at the moment but we will have a section on our website where we will share some recipes. We are always cooking up dishes with our cheezes in our kitchen and we will become more diligent about sharing the recipes online with readers!
      • Q. A lot seems to go into shipping your products. Is any of the packaging (freeze packs included) recyclable? How about the packaging for your cheeses, wrapping and outer box?
      • A. Yes! We spent a lot of time finding eco-friendly packaging that will keep your products cold but not everything is recyclable. The box and the insulation are both recyclable! As for the gel packs, when present, please refreeze and use them again.
      • Q. Would I be able to buy a collection of cheeses?
      • A. Yes, we have a "get 5 pay 4" offer of assorted aged cheezes.

       

      •  Still have a question for us? Email info@nutcrafter.co.uk with your inquiry! We are so thankful for your love and support of our products!